Packages can be held at the concierge for a time
Note the storage fees and if you will be away when packages arrive arrange for someone to pick them up or let the concierge know by email that you are away.
In order to for the concierge to hold packages you MUST fill out a delivery waver and give it to the concierge.
Click here for the Delivery Waiver form
Please keep the following rules in mind when placing an order for delivery. Consider setting up delivery of larger items for when you are home.
Rejected packages will need to be picked up in person at the courier pick up location or by arranging a second delivery attempt when you’re home to accept it.
RULES
1. All residents wishing to have the concierge accept packages on their behalf must fill out a delivery waver
2. A single package may not exceed 20kg in weight.
3. A single package may not have a total dimension of more than 80 inches. This is determined by adding the length, width and depth together.
4. Multiple packages from one delivery may not have a total dimension of more than 120 inches. This is determined by adding the length, width and depth of all packages together.
5. If one package of a multiple package delivery (single tracking number) is rejected all the packages for that delivery will be rejected to avoid confusion.
6. All packages must be picked up within 48 hours of email notification.
7. A Storage Fee of $2/per day/per package will be charged after 48 hours of storage.
8. The storage fee will go up to $5/per day/per package after 96 hours of storage.